Terms and Conditions

1 PRICE

All prices are quoted on FOB basis only. Freight and other related costs are charged separately to buyer. Price changes would be notified in our weekly stock list. For codes with S$ 0.000 prices, please refer to our weekly stock list for the seasonal price.

2 SIZE (FROM HEAD TO END OF TAIL)

Sizes are estimated as accurately as possible in centimeters whenever possible.

3 QUALITY

All live stocks are carefully selected and assured to be free from diseases prior to shipment through our tank quarantine procedures.

4 MARINE FISH AND INVERTEBRATES

Upon your request, a marine and invertebrate stock list will be faxed or e-mailed to you every Monday to facilitate your ordering. To ensure high level of order fulfillment, you are encouraged to place marine orders based on this weekly stock list. For large orders, please provide your orders at least 2 weeks in advance for us to collect the stock.

5 UNDERSTANDING PACKING QUANTITIES

Approximate quantity per box for each species is indicated in the price list. Quantities per box are approximate as they may be adjusted from time to time depending on fish size and condition. You may order by box fraction (e.g. ¼ box) or by pieces. Order by box fraction is recommended so we could optimize the packing density for you.

6 UNDERSTANDING FISH DESCRIPTION

Symbol Explanation
Red Codes ** Seasonal species: order only when listed in our weekly offer list
In Prs

Species are sold only as a paired female and male. But, unit price quoted is for 1 piece only, not a pair. Price for 1 pair is unit price X 2

Art. Artificially injected colours
# Minimum order quantity not required; you may order as little as 1 piece

7 AQUATIC PLANTS

Type Explanation
Loose Loose plant: bundled in 25 or 50 pieces
Bunch Plants bunched with a terracotta ring: supplied in bag of 5 pieces for each variety
Pot, Red Pot Potted Plant: Plants grown in black net pots (or red pots, if ordered) using rockwool
MP Motherplant: supplied in round plastic pots of 8 cm in diameter, 7 cm square plastic pots, or bare-rooted, whichever is available, unless specified by customer
Margin Marginal plant: supplied as dormant understock/ rizhome without leaves whenever possible
W.lily, T.lily, Lotus Waterlily, Tropical Waterlily, Lotus: supplied in bare tubers without leaves

Please order aquatic plants by number of pieces to ensure accuracy.  Quantity per box is estimated quantity per small plant box (54 X 32 X 17 cm).

 Minimum Order for Plants is SGD 70 net or USD 48 net.

8 PACKING CHARGES

a) Packing for Fishes

All freshwater and marine fish and marine invertebrates are packed in white insulation boxes. Marines are packed individually in single bag. The insulation box is further enclosed in a cardboard box for extra protection. Each box is strapped for security during the transportation.  Dimensions of the boxes conform to the specifications required by most major airlines.  There are no additional charges for heat packs and cold packs used.

b) Packing for aquatic plants

All aquatic plants are packed in paper carton boxes only.

9  DOCUMENTATION

We are able to furnish the following certificates and endorsements upon your request.

a) One Health Certificate for fishes
b) Phytosanitary Certificates for plants
c) Certificates of Origin for fishes and plants

 10 TYPES OF ACCEPTABLE PAYMENT

We require 100% advance payment (including prepaid freight) by T.T (Telegraphic Transfer) or pay pal. Pay pal would incur a commission and currency conversion charge of at least 7.5% on proforma invoice value payable by buyer. Any excess payment over actual value of shipment would be refunded to you at any time of your request subject to bank’s transfer time. However, no pay pal charges on any refunded balance shall be refunded to buyer. Personal or company cheque and Letter of Credit (L.C) are not acceptable. Alternatively, we accept bank guarantee arranged through a correspondent bank in Singapore. Buyer is responsible for outgoing T.T charges of their own bank and all pay pal charges.

 11 DELIVERY AND SCHEDULE

Shipment is sent after 4 working days (Sat, Sun, public holidays excluded) upon receipt of 100% advance payment and airline’s confirmation of space.  Freight is arranged on prepaid basis unless otherwise requested by customer. Items are reserved only when full payment is received. Upon payment receipt, orders shall be filled according to stock availability at that point of time and out of stock items shall be advised again. You shall be charged for only actual goods sent and any extra funds shall be returned upon your request.

12 ORDER FULFILLMENT

We reserve the right to send the fish in the next size available (1 size up or down) if the requested size is not available, unless you give specific instructions not to substitute sizes.  We endeavor to inform you as early as possible fishes that are not available for your replacement. However, as we are dealing in livestock, some fishes may still be excluded from the shipment on the day of the shipment if they are found not to meet our size and health export standards.  We ask for your understanding in this. 

13 GUARANTEE AND CLAIM

We guarantee all live arrivals and will replace fish value only for normal casualty.  Compensation for D.O.A is at our discretion and we must be informed within 24 hours of you receiving shipment.  For mortality above 5% of gross fish value, digital photos with detailed information or a certification report by a state veterinary during veterinary clearance must be provided.  No claims shall be accepted for transshipments, special offer items, freight, packing and certification costs. 

14 CANCELLATION CHARGES

Unless due to offloading or airport strike or closure, request to cancel shipment with less than 24 hours’ notice from flight departure time will be charged the equivalent of the packing charges and all documents for the shipment

15 TIPS ON ORDERING

Please provide substitute codes for transshipping orders to ensure complete boxes are sent. For freshwater seasonal items (red codes), please order only when you see them in our weekly stock list. For marines, order slightly more than what you expect to receive (about 10%-20% more) and indicate to us, the maximum number of boxes that you wish to receive.  For marines, ordered kinds shall be used to complete the box unless specific instructions have been provided by the customer.

16 PROHIBITED ITEMS FOR IMPORT

It is the buyer’s responsibility to inform us of any items that are illegal to be imported.  Once an item is ordered by the buyer, it is assumed that the buyer acknowledges that they are allowed to be imported into their own country. We regret that we do not accept any claims or damages caused by customers ordering items that are prohibited for import into their country.

17 ORDERING WITH OUR CODE NUMBERS

We endeavor to identify all items with the correct scientific name and description. To avoid receiving the wrong items, please order with our code numbers. If orders are placed only with names, we regret that we would not be able to accept any claims for wrong items sent.

18 CLEANING OF AQUATIC PLANTS

Due to strict control by our veterinary for Bemisia tabaci (white fly), all plants are dipped in a mild solution of pesticide before export.  These solution are leave-in and should no longer be toxic by the time the plants reaches you.  But as an extra precaution, do rinse all plants before placing them into the fish tanks.